Category Archives: customer service

The Customer Experience Saga

Mr. Customer Experience Adam Toporek was just highlighted by Gini Dietrich last Friday as someone to follow on the Twitter and read his blog Customers That Stick. I fully concur! So this just happened to me and I figured good … Continue reading

Posted in customer service, twitter | 1 Comment

Social Media Still Has No Scale for Big Business

I blogged about this in October LINK and related this to why Social Media is not in the C Suite for big brands either LINK This hasn’t changed. I see improvements on Facebook Pages in terms of how they are … Continue reading

Posted in customer service, social media, twitter | 2 Comments

I Might Not Care About Your Brand, But You Had Better Available Via Social Media!

Yesterday I took a sledge hammer the size of Mt. McKinley and crushed the view being pushed that we all want to talk with you the Brand via Social Media and bring you into our busy lives every day. LINK … Continue reading

Posted in ATT, conversation, customer service, listening, social media | Leave a comment