We got these two over Christmas and both are really tasty hot chocolate. Silly Cow has the really cool Milk Bottle shaped glass bottle. Lake Champlaign has not quite the nice packaging which is a tin box and foil to keep it fresh.
The problem is Silly Cow says use two heaping teaspoons. Yet I can’t fit a a teaspoon in the neck. And the powder sticks it doesn’t pour out. Lake Champlaign says one heaping tablespoon which as you can see fits easily. I mean who pours hot chocolate powder onto a spoon?
I emailed Burnham and Mills about this but never heard back. Seems to be the one thing brands struggle with is responding when emailed. Why even have a contact us option if you don’t respond even acknowledging my email.
And thus Lake Champlaign would have earned future business solely on packaging but now the lack of a response has me with a negative taste for Burnham and Mills. It could be a glitch in the system or maybe they just need the right teacher to help them improve their customer service. Hmmm…I know someone who can help!
I suggest Burnham and Mills redesign the glass container with a wider mouth to solve this problem. So to the consumer brand out there that sells packaged products, you need to think of how your product is used as much as how the packaging looks. Redesigns can be very costly. Get it right the first time because poor packaging and sink a great product.